Hope for Haywood County

Disaster Recovery Services

Needed:

Volunteer Disaster Relief Case Managers

Led by UMCOR (United Methodist Committee on Relief)

The job of the caseworker in long-term recovery after a disaster is to identify clients' needs, connect clients to resources, and work with the long-term recovery committee. Case Managers make in-depth assessments of clients' needs and help clients develop recovery plans. A caseworker’s relationship with a client is as an advocate. The relationship is as important as meeting the client’s physical needs.

Sign Up

To sign up for training or receive more information:

Call Emma Covington, Case Management Chair

(731) 772-6062

(Please leave a message if there is no answer)

Case Manager Duties:

♦ Make calls on clients in your county as soon as possible. (We suggest working in a team, with pairs traveling together for all client interviews that take place outside the office.)

♦ Help clients work through urgent needs first. Furnish forms and information to start recovery. Enable clients to take responsibility for their recovery. Act as an advocate and facilitator.

♦ Keep detailed records of every case, every home visit, every referral, and every contact.

♦ Complete applications and secure signatures on client forms, including releases of confidential information.

♦ Help clients develop recovery plans by jointly reviewing assistance already received, identifying unmet needs, and determining possible sources for gaps in resources.

♦ Refer clients to other programs or agencies when appropriate.

♦ Respect confidentiality at all times - in public, in committee meetings, in consultation, and at home.

♦ Remain in contact with the client until disaster-related needs are met and/or the case is closed, being certain to take time for closure with the family.